CUSTOMER CASES
Customer Success Cases — Operations Data You Can See
Covering offices, hospitals, campuses, TCM clinics and overseas malls: 47 benchmark locations across 12 Chinese cities with 3-month tracked data, plus 4 scaled overseas clients — real locations, real payback.
4–8 moTypical herbal-machine payback
+36.8%Daily cups growth, first 3 months
55%Herbal-machine gross margin
50+Export countries / regions
Benchmark Cases in China
Shenzhen Nanshan Tech Park Office
~600 employees · lobby site · coffee-led
63 cupsDaily output
¥12–15Avg ticket
~4 moPayback
Net profit ≈ ¥10,500/month; capsule mix: coffee 50% · milk tea 25% · juice 15% · herbal 10%.
Shenzhen Tier-3 Hospital Inpatient
Inpatient scenario · herbal-led · high ticket
48 cupsDaily output
¥15–18Avg ticket
~5 moPayback
Net profit ≈ ¥8,200/month; capsule mix: herbal 40% · juice 30% · coffee 15% · milk tea 15%.
University Canteen
Peak at meal times · student-led
120 cupsDaily output
¥9–12Avg ticket
~3 moPayback
High peak density at lunch; capsule mix: coffee 55% · milk tea 30% · juice 15%.
TCM Clinic
Wellness scenario · herbal-led
40 cupsDaily output
¥16–20Avg ticket
~5 moPayback
Herbal formulas drive repeat purchase; gross margin ≈ 58%.
Shopping Mall
High footfall · 24/7 operation
180 cupsDaily output
¥10–14Avg ticket
~4 moPayback
Weekend peak doubles output; 24/7 uptime with remote monitoring.
Overseas Scaled Clients
Kuala Lumpur Office Tower
12 machines · multi-floor deployment
70 cupsPer machine/day
RM 10–14Avg ticket
~5 moPayback
Localized capsule mix for tropical preference; remote O&M via DOZZON cloud.
Dubai Hotel Lobby
Luxury hotel · guest self-service
55 cupsPer machine/day
AED 14–18Avg ticket
~6 moPayback
Halal-certified capsules; bilingual UI in Arabic & English.
Singapore Campus
8 machines · education scenario
95 cupsPer machine/day
S$ 4–6Avg ticket
~4 moPayback
Student-led peak; cashless QR payment integrated with local wallets.
Ho Chi Minh Retail Chain
20 machines · convenience stores
85 cupsPer machine/day
₫ 25k–35kAvg ticket
~5 moPayback
Chain-wide rollout with centralized replenishment; Vietnamese UI.
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