Industry insight: where demand actually sits

Site selection gets most of the attention, but the same location can produce very different numbers depending on what the machine sells and when. A single-category machine earns on simplicity; a multi-category machine earns on covering more of the day. Neither wins by default.

These notes look at demand rather than hardware: which categories fill which hours, how menu length affects choice time, and why some sites keep volume after the novelty is gone.

Demand is a schedule, not a location

Two sites on the same street can differ by a factor of three, and the difference is almost never the machine. It is when people arrive, how long they stay, and whether they are allowed to stop.

DaypartWhat sellsWhat to stockWhat breaks
Early morningPlain coffee, hot, fastOne or two lines, deep par levelCup stacks run out first
Mid-morningSecond cup, milk-basedMilk capsules, lidsQueue forms at one unit
LunchCold and sweet, larger cupsJuice and tea lines, ice pathChiller recovery time
AfternoonDecaf, tea, lower price pointTea and herbal linesNothing - and that is the problem
Evening / nightSparse, high price toleranceWhatever is left, honestlyNobody restocks, faults sit overnight

Read a site by daypart and the menu writes itself. A site that sells ninety percent before eleven does not need a full-day menu; it needs two lines stocked deeper. A site with an afternoon gap is usually a pricing problem, not a demand problem.

Seasonality works the same way at a slower speed. Cold lines climb in summer and the chiller becomes the constraint; hot lines climb in winter and the boiler recovery rate becomes the constraint. Neither shows up in a monthly total until it is already a complaint.

Demand questions

What sells best in an office building?+
Plain hot coffee in the morning and cold sweet drinks after lunch. The exact split depends on whether the building has a canteen; a building with one sells fewer lunches and more mid-morning cups.
Why does the same machine sell differently two floors apart?+
Because the decision to stop is local. A machine on the route between lift and desk gets passing trade; one behind a door that needs a badge gets planned visits only. Distance and permission matter more than the menu.
How do you measure demand before installing?+
Count people passing within three metres, by daypart, for three days. Then apply a conservative stop rate and a conservative purchase rate. The result is usually far below the host estimate, and closer to the truth.
Does seasonality matter for capsules?+
It matters for ordering, not for the machine. Shelf life and storage decide how much seasonal stock is sensible; a buffer held at the depot is cheaper than a buffer held at twenty sites.

Looking for something narrower? The full article index groups every guide by topic - placement, cleaning, payment, restocking and more.