Frequently Asked Questions · All You Need to Know
We've compiled the 16 most-asked questions about purchasing, deploying, operating and customizing DOZZON smart unmanned retail equipment. For a tailored plan, call 185-0305-5366 or send an inquiry.
FAQ on Smart Unmanned Retail Equipment
Covering purchasing, certifications, operations and payback for coffee, milk tea, juice, tea, herbal machines, vending and KTV.
How is DOZZON different from traditional coffee machines?
Capsule-sealed, zero-contact, no loss, cloud-managed, ideal for unattended scenarios.
How much does a smart coffee/milk tea machine cost?
Single trial or bulk; price varies by model. Inquire via site or call 185-0305-5366.
What is the MOQ? Can I buy a single unit?
Single trial and bulk both supported; OEM/ODM MOQ is negotiated by scope, standard models accept small-batch sampling.
What is the typical lead time?
Standard models ship in 7–15 days from stock; custom models about 30–45 days including sample confirmation.
Which payment methods are supported?
T/T wire, L/C letter of credit and major cross-border payments; large orders can be staged.
How compatible are the capsules?
Compatible with Starbucks/Nestlé mainstream capsules; 168-capsule hopper enables 2–3 weeks unattended operation.
How to clean and maintain the machine?
Capsule sealing means zero-contact, no pipe cleaning; only periodic descaling and screen sanitizing—one person runs many units.
What about failure rate and after-sales?
Industrial-grade modules with redundant key parts; 7×24 remote monitoring, 4-hour response and nearest dispatch, nationwide spare parts.
Do you provide installation and training?
On-site installation, operation and refill training, plus remote video guidance and an operations SOP manual.
How are consumables supplied?
Factory-direct and regional-warehouse replenishment, stable long-term supply, annual framework agreements available.
Do you support OEM/ODM customization?
Full customization of exterior, brand, UI and capsule flavor; source factory, no middleman markup.
What is the reseller/franchise policy?
Regional agency and franchise open; site assessment, payback modeling and localized ops support provided.
Can it deploy overseas? Certifications & voltage?
Full CE/FCC/RoHS, some food-contact parts FDA/LFGB; multi-voltage, multi-language UI and multi-currency payments.
Which scenarios fit the devices?
Offices, malls, hotel lobbies, schools, hospitals, transit hubs, community stores—six major scenario families.
What is the typical payback period?
Quality sites typically pay back in 3–8 months; free site assessment and ROI modeling before you deploy.
How to contact for a quote?
Call 185-0305-5366, email sales01@dozzon.com, or scan the WeChat QR—reply within 24h on business days.